Get a business phone number

01Choose the right kind of number

1. Local — Voice + Text is a number in your area that can call and text. Texting starts once its business registration is approved, usually within 24–48 hours.
2. Toll-Free — Voice only is an 800, 833 or 844-style number for incoming calls and call masking. To text from a toll-free number, contact us and we’ll turn it on.

02Buy a number

1. Open Call Center, go to Numbers and select Buy a number.
2. Choose Local — Voice + Text or Toll-Free — Voice only.
3. Pick your number. For a local number, you can search by area code, state, or digits the number contains.
4. For a local number, continue to Turn on texting and tell us about your business and the texts you’ll send. For toll-free, confirm the purchase.

If Garrison says buying numbers isn’t switched on for your workspace yet, contact us.

03Set up each line

1. Each number shows its purpose: Call masking, Inbound only, Inbound / Outbound or Messaging only. Your team can call out from a number set to Inbound / Outbound.
2. Use Make main text number on the line your team should text from.
3. New numbers start on your default call flow. To change what callers hear, see Route calls with call flows.
4. Owners and admins can switch Call recording and Call transcription on or off in the Settings tab.

04Check texting approval

1. On a local number, choose Register messaging to see or finish its registration.
2. A toll-free number shows Verified, Pending verification, Verification rejected or Unverified. Use Refresh verification to check again.

A local number can’t send texts until its registration is approved.